Privacy Policy

1. Introduction

Clintix Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our exam preparation platform for ACEM Primary and Fellowship candidates.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (securely hashed)
• Full name
• Trainee type (ACEM or MCNZ)
• Intended exam date (optional)
• Referral source (how you heard about us)

2.2 Profile Information

You may optionally provide:

• Profile photo
• Current exam selection

2.3 Usage Data

We automatically collect information about your use of the platform:

• Chat conversations and learning sessions
• Documents you upload for study purposes
• Token usage and API consumption metrics
• Session timestamps and activity patterns
• Credit usage and subscription status

2.4 Payment Information

Payment processing is handled by Stripe, a PCI Level 1 certified payment processor. We do not store your credit card details. We receive and store your Stripe customer ID and subscription status for billing purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our exam preparation services
• Process your subscription and credit purchases
• Track usage for billing and credit management
• Generate anonymized analytics to improve the platform
• Send service-related communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or abuse

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Data is stored in Supabase (PostgreSQL database) with encryption at rest
• All data transmission is encrypted via HTTPS/TLS
• Authentication is handled through secure session tokens
• Profile photos are stored in secure cloud storage with access controls
• Passwords are hashed using industry-standard algorithms

5. Third-Party Services

We use the following third-party services to operate our platform:

Supabase

Database hosting, authentication, and file storage.View Supabase Privacy Policy

Stripe

Payment processing for subscriptions and credit purchases.View Stripe Privacy Policy

OpenAI

AI-powered chat completions for exam preparation assistance. Your chat conversations are sent to OpenAI's API for processing.View OpenAI Privacy Policy

6. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the platform to function and cannot be disabled. We do not use third-party tracking cookies or analytics services like Google Analytics.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the email address below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@clintixpro.com